Shipping policy

Order Processing & Production Time

All products are made to order. Once your order is placed, it enters production with our print partners. Production typically takes 2–7 business days. This timeframe may vary during peak seasons or holidays. Production time is separate from shipping time.

Shipping Options & Delivery Estimates

After production is complete, your order is shipped using your selected method at checkout. Delivery estimates are as follows:

  • Economy Shipping: 4–8 business days (US)

  • Standard Shipping: 2–5 business days (US)

  • Priority Shipping: 2–3 business days (US, when available)

  • Express Delivery: 2–3 business days total (includes production time; available only for select products)

International shipping times vary by destination and may be extended due to customs processing.

Please note: These are estimated delivery windows provided by our print and shipping partners. Actual delivery dates are not guaranteed.

Shipping Locations

We currently ship to the United States and select international destinations. Availability may vary depending on the product and print provider.

Tracking Information

Once your order ships, you will receive a tracking number via email. It may take up to 48 hours for tracking updates to appear.

Wrong Address Disclaimer

Please double-check your shipping address at checkout. If an address is entered incorrectly and the package is returned or delivered to the wrong location, we are not responsible. Re-shipping fees may apply.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, contact us at esco@escosthreads.store. We will work directly with our print partners to resolve the issue. Claims must be submitted within 30 days of the estimated delivery date.

Returns & Exchanges

Because all items are made to order, we do not accept returns or exchanges due to size, color preference, or buyer’s remorse.
However, if your item arrives defective, misprinted, or damaged, we will replace it at no cost to you.

To submit a claim, please email us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and problem area

Approved claims will be reprinted and shipped to you.

Cancellations

Orders may only be canceled before they enter production. Once printing has begun, cancellations are no longer possible.

International Customs Fees

International orders may incur customs taxes or import duties. These fees are the responsibility of the customer. We are unable to estimate or control customs charges.

Questions or Support

If you need help with an order, reach out anytime at:
esco@escosthreads.store

We’re here to make sure you love your experience with Esco’s Threads & More.