Contact information

Customers deserve clear paths to real help, and we keep things straightforward. If you need assistance with an order, have questions about a product, or require support with anything related to Esco’s Threads & More, you can reach us directly by email.

Primary Contact Email
esco@escosthreads.store

Response Time
Messages are typically answered within 1–2 business days. During high-volume seasons, replies may take a little longer, but every inquiry is reviewed and answered in the order it was received.

Support We Provide
• Assistance with orders, shipping status, or delivery issues
• Help with returns, exchanges, or product concerns
• Questions about sizing, materials, or care instructions
• General store inquiries

Business Hours
Support is available Monday through Friday. Messages received on weekends or holidays will be handled the next business day. Remember when everyone respected “business hours”? We still lean that direction.

Professional Courtesy
We aim to help every customer promptly and respectfully. Please include your order number and any relevant details in your message so we can resolve your inquiry efficiently.